faq’s

What forms of Payments does Zhulia accept? 

Zhulia accepts Paypal

How does Zhulia ship?

See Ordering & Shipping

How much does shipping and handling cost?

We ship to the U.S. and Canada. Shipping for the U.S. is free. Shipping to Canada is $10.00.

California residents will be charged 8.75% sales tax.

How long does it take for my order to ship once it’s placed?

Each jewelry piece is custom created by Julia to order; most items ship within 2 weeks, however we do our best to ship within 7 business days.  If your jewelry will take longer than two weeks to create, we will notify you of the time frame for your approval.

What is your exchange policy?

See Ordering & Shipping

How do I take care of my pearls?

See Pearl TLC

How do I store my pearl jewelry?

See Pearl TLC

What is the difference between Freshwater and Saltwater pearls?  How are pearls made?

See Pearl 101

How are Zhulia’s Pearl Jewelry pieces made? Are they made in the USA?

Only the freshwater pearls and hand carved clasps are purchased from pearl farms and old markets in and around Shanghai, China.

Pearls and stones are hand picked by Julia a couple times a year, and then used to create each piece.

Findings such as clasps are made in the USA.  Julia uses the highest quality German silk.

Each piece is made to order.  Every piece is designed, knotted and strung by Julia herself.

Where did Julia receive her jewelry design training?

Julia learned about Jewelry design/manufacturing and pearls at the Gemological Institute of America. She has graduated from GIA’s Applied Jewelry Arts program and the Graduate Pearls program.

How does Zhulia give back to the community?

Owner and creator, Julia Popovich is dedicated to giving back to the community. She recently donated pieces of jewelry to the following causes and events:

United Cerebral Palsy: Dia Del Sol 2010

Tri –City Hospital Foundation: Baile 2010

“Ginny” Necklace available for purchase; 25% of proceeds from each piece go towards The Ginny Hilfiger Memorial Scholarship Fund